Iron Atlas
support.
Help with your account, saved records and purchases, so you can get back to training.
Choose a topic
Start with the part you need a hand with.
Account & records
How do I reset my password?
Open account tools, choose Reset password and enter the email address used for Iron Atlas. Follow the link in your inbox to choose a new password.
If you cannot access that email address, contact support.
Where are my saved records?
Your training records stay on your device unless you separately enable optional cloud backup in Account. With backup enabled, sign in to the same Iron Atlas account on each device, connect to the internet and allow syncing to finish before switching devices.
Account settings also lets you stop cloud backup and remove the cloud copy while keeping your sign-in and device records. Keep the app open to save any remaining cloud photos and complete removal. If removal is interrupted, return to Account to retry.
If the app asks you to review different copies, check the choices before deciding which records to keep.
Purchases
How do I restore a purchase?
Use the Apple or Google store account that made the purchase. In Iron Atlas, open the subscription screen and choose Restore purchases.
If you linked your purchase to an Iron Atlas account, sign in to that same account. If access is still missing, tell support which store you used and what the app shows.
How do I change or cancel a subscription?
Open subscription settings in the Apple or Google account used to make the purchase. Manage future renewals and available subscription changes there.
To stop future charges when deleting your Iron Atlas account, cancel the subscription separately through that store account.
Your account
Delete your account
and cloud records.
Open account tools and choose Delete account. You can complete the process in your browser.
Go to account toolsWhat gets deleted?
The deletion process removes your Iron Atlas sign-in and its cloud records, including synced workouts, measurements, progress photos, hosted plan codes and trainer connections. You will be asked to confirm before deletion.
Clear copies kept on other devices separately. Manage shared exports and entries sent to Apple Health or Health Connect in their destination.
Need help requesting deletion?
Email mark@insomnia-it.co.uk with the subject Delete my Iron Atlas account. Use the email address linked to the account if you can. We may need to verify ownership.